PhishID Help & Support

Need help, found a bug, or want to suggest a feature? Email phishid@outlook.com. We aim to reply within a few days.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password and enter your email. The reset email can land in your Junk or Spam folder, so check there too.

The fish identification is wrong or says the service is busy

Try a clear, side-on photo of the whole fish in good light. If the service is busy, wait a minute and try again. AI identification is a guide only, so always double-check before you keep a fish.

The map doesn't show my location

Allow location access for PhishID. On iPhone, go to Settings → Privacy & Security → Location Services. Then tap the teal Find me button on the map.

Are the bag and size limits official?

No. They are a guide only and can change. Always check your state fisheries authority before keeping a fish.

How do I delete my account?

In the app, go to Me → Delete my account. This permanently removes your account, catches, spots and photos. If you can't sign in, email us and we'll delete it for you.